Privacy Policy
Last Updated: May 29, 20261. Introduction
This privacy policy (“Privacy Notice” or “Privacy Policy”) details how Indexera Intelligence Ltd. d/b/a Hyperflow (“us”, “we”, or “Company”) processes information of users of our website and of our customers’ employees who are registered users of our services (each, “you” or “User”) collected through our website located at hyperflowlabs.com (the “Website”) or our platform (the “Services”), as applicable. The information collected as described in this Privacy Notice will be stored in a database owned and controlled by Company, whose contact details appear at the end of this Notice. We may revise this Notice from time to time, in our sole discretion, and the most current version will always be posted on our website.
2. What Information We Collect
When you use our Website or Services, we may collect personal information about you as follows (“Personal Information”):
2.1 Information You Provide
We may collect information that you provide us such as your name, email address, phone number, job title and organization name. For instance, when you sign up to receive updates or further information from us, when you communicate with us via the ‘contact us’ option or ‘Book a Demo’ option on the Website or Services. If we combine Personal Information with non-identifiable information, the combined information will be treated by us as Personal Information for as long as it remains combined.
2.2 Device Information
We may collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as:
- Browser type
- Device identifiers
- IP address
2.3 User Activity
Information regarding User’s activity on the Website or Services such as:
- Time and frequency of access
- Referrer page domain
- Pages viewed
- Interactions between the User and the Website or Services
- Communication records
2.4 User Content
We also collect the content you create, upload, or receive from others when using our Services or Website.
Important Note: You have no legal obligation to provide us with Personal Information and the submission or delivery of such information is subject to your sole discretion and consent. However, you acknowledge that without providing such Personal Information, we may not be able to provide you with our Services or enable you to use certain features, functionalities, or content available through the Website or Services.
Without prejudice to the foregoing, if you provide any Personal Information about third parties, you represent and warrant that you have obtained, and will maintain at all times while such Personal Information is in the possession of the Company or its affiliates, all necessary consents from those third parties to provide their Personal Information to the Company and/or its affiliates.
3. Legal Basis for Processing
3.1 Website Data Processing
The Company processes Personal Information collected through the Website based on the following legal basis: (i) Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; (ii) Our legitimate interests; (iii) Compliance with our legal obligations to which we are subject; and (iv) The data subject has given consent to the processing of his or her Personal Information for one or more specific purposes. In jurisdictions where consent is the only legal basis for the processing of Personal Information, your consent shall serve as the legal basis for such processing. To withdraw consent, see our cookie notice below or contact us at support@hyperflow.finance.
3.2 Services Data Processing
The Company processes Personal Information collected through the Services based on the following legal basis: (i) Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; (ii) Our legitimate interests; (iii) Compliance with our legal obligations to which we are subject; and (iv) The data subject has given consent to the processing of his or her Personal Information for one or more specific purposes.
4. Cookies
We may use cookies and other tracking technologies or methods of web and mobile analysis (e.g., Pixels, Beacons etc.) to gather, store, and track certain information related to your access to and activity through the Website. A “cookie” is a small piece of data that a website assigns to your device while you are viewing a website. Cookies are very helpful and may be used for various different purposes including allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and the Website quicker, easier and smoother.
4.1 Types of Cookies We Use
Session Cookies: Stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed. Persistent Cookies: Saved on your device for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to identify who you are for repeated visits.
4.2 Managing Cookies
You may remove the cookies by following the instructions of your device preferences. However, if you choose to disable cookies, some features of the Website may not operate properly and your online experience may be limited.
5. Third Party Tracking Technologies
We use Google Analytics to collect information about your use of the Website and Services. This third-party service collects and shares information about your use of the Services and Website in accordance with Google’s partner site policies. You can opt out of this tracking technology here.
6. How We Use the Information
We use the information in the manners described in this Privacy Policy. The information we collect, which may include your Personal Information, is used for the following purposes:
- Service Provision: To provide our customers with the Website and Services, as well as to improve our Website and Services, and to communicate with you and to keep you informed of our latest updates.
- User Support: To provide support and address any requests or complaints submitted by Users and to contact Users when necessary for the provision of the Services or to fulfill any legal obligation.
- Marketing, Sales, Advertising and Analytics: We use the information provided by you to serve you advertisements. In addition, we use your Personal Information for certain marketing and promotional activities, and to gather usage information for analytics, statistical and research purposes.
- Dispute Resolution: To investigate and resolve disputes in connection with your use of the Website and/or Services and to establish and defend our legal claims.
- Security and Fraud Prevention: To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Website and/or Services; verify your identity and enforce our policies as applicable.
- Corporate Transactions: We will share your Personal Information with potential purchasers, successors or investors in the Company or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale).
- Legal Compliance: To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.
7. Information Sharing and Disclosure
7.1 Our Commitment
We do not rent or sell any Personal Information.
7.2 Authorized Recipients
We may share Personal Information with the following recipients:
- Our third party vendors engaged in providing services in connection with the Website and/or Services
- Our subsidiaries and affiliated companies
- Auditors or advisers of our business processes
- Any potential purchasers or investors in the Company
- Compliance with laws and law enforcement entities as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal procedures
7.3 Purposes for Sharing
We may share Personal Information with our recipients for any of the following purposes: (i) Storing or processing Personal Information on our behalf (e.g., cloud computing service providers); (ii) Assisting us with our business operations; (iii) Performing research, technical diagnostics, personalization and analytics.
7.4 Legal Disclosure
We may also disclose Personal Information if we have a good faith belief that disclosure is helpful or reasonably necessary to: (i) Comply with any applicable law, regulation, legal process or governmental request; (ii) Enforce our policies, including investigations of potential violations; (iii) Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing; (iv) Establish or exercise our rights to defend against legal claims; (v) Prevent harm to the rights, property or safety of us, our affiliates, our users, yourself or any third-party; (vi) Collaborate with law enforcement agencies; (vii) Enforce intellectual property or other legal rights.
8. International Transfer
Since we operate globally, it may be necessary to transfer data, including Personal Information, to other countries than the country in which the information was collected. In such cases, we will ensure that applicable safeguards and legal mechanisms are used to ensure that the transfer is aligned with the applicable data protection laws. In the relevant cases and as applicable, we will transfer your data based on standard data protection clauses adopted by the European Commission.
9. Data Retention
9.1 Retention Period
We retain the information that we collect from our Users for as long as we are providing the Services to the applicable customer, or as otherwise required by applicable law. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected.
9.2 Legal Requirements
Under applicable regulations, we may keep records containing Users’ Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.
9.3 Data Management
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
10. Minors
Our Services and the Website are only eligible to individuals who are the greater of eighteen (18) years of age or the age of legal majority in the applicable jurisdiction (“Applicable Age”). We do not knowingly collect or solicit Personal Information from anyone under the Applicable Age. In the event that we learn that we have collected Personal Information from an individual under the Applicable Age without verification of parental consent, we will delete that information upon discovery.
11. Information for US Residents
This section addresses the specific disclosure requirements under applicable laws pertaining to the protection of Personal Information in the United States (collectively, “US Privacy Laws”).
Collection of Personal Information
In the 12 preceding months, we have collected and/or disclosed the following categories of Personal Information:
| Category of Personal Information Collected | Personal Information Collected |
|---|---|
| Identifiers | Full name, email address, phone number, username, password, IP address, MAC address, UDID. |
| California Customer Records statute | Name, phone number, job title, organization name. |
| Internet or Other Electronic Network Activity | Information on a user’s interaction with a Website or a Service, browser type, pages viewed, referrer page domain, time and frequency of access, IP addresses, device identifiers, communication records, usage information. |
| Geolocation data (non-precise) | IP Addresses. |
| Professional or employment-related information | Job title, organization name. |
| Inferences drawn from other personal information | Preferences and interests inferred from user activity information; non-precise geolocation inferred from IP addresses. |
Sources of Personal Information
In the 12 preceding months, we have collected from: directly through your activity on our Services or the Website; indirectly from you through tracking activities; and from third parties such as vendors who assist us in providing the Services.
We do not offer financial incentives to end users for providing Personal Information.
Sharing and Disclosure of Personal Information
We do not “Sell” your Personal Information. However, we may: (i) “Share” your Personal Information for “Targeted Advertising” purposes, and (ii) disclose your Personal Information.
| Category of Recipient | Purpose / Types of Personal Information |
|---|---|
| Service providers | Disclosure — all types of Personal Information. |
| Any acquirer of our business | Disclosure — all types of Personal Information. |
| Affiliates and subsidiaries | Disclosure — all types of Personal Information. |
| Legal and regulatory entities | Disclosure — subject to law enforcement or a lawful request. |
| Affiliates and subsidiaries | Disclosure and Sharing for Targeted Advertising — Personal Information related to your interaction with the Services or the Website. |
Any disclosure of Personal Information is limited to what is essential for the purpose of such disclosure. Recipients are required to protect the Personal Information they receive and to use it solely for the agreed purposes, in accordance with applicable laws.
Purposes for Processing
In addition to the practices detailed in this Privacy Notice, we also use and disclose the Personal Information we collect for: auditing related to our interactions with you; legal compliance; detecting security incidents and protecting against malicious or fraudulent activity; debugging; performing services or providing the Website; internal research for technological improvement; internal operations; activities to maintain and improve our Services or the Website; and other one-time or short-term uses.
12. Authorized Agent
You can use an authorized agent to make a request to exercise your right under applicable laws on your behalf if the authorized agent is a natural person or a business entity, and you sign a written declaration that you authorize the authorized agent to act on your behalf. The request must provide sufficient information to allow us to reasonably verify your identity and describe your request with sufficient details.
13. Your Privacy Rights
Certain jurisdictions provide Users with certain statutory rights to their Personal Information. Subject to exemptions provided by law, and with proper identification, you may have the right to:
13.1 Individual Rights
- Right to Access and Verify: Right to access, delete, change or update any Personal Information relating to you.
- Right to Data Portability: Right to see what Personal Information about you we have.
- Right to Erasure: Right to request that we erase Personal Information about you (subject to any other legal obligation).
- Right to Restrict or Object to Processing: Right to restrict us from processing Personal Information pertaining to you.
- Right to Export: Right to export Personal Information in a portable format.
- Right to Withdraw Consent: To the extent we process Personal Information on the basis of your consent, you have the right to withdraw your given consent at any time.
- Right to Limit Use of Sensitive Personal Information: The right to request to limit the collection of your sensitive Personal Information to that use which is necessary to perform our Services or provide the Website.
- Right Not to Be Subject to Automated Decision Making: The right not to be subject to a decision based solely on automated processing, including profiling.
- Right to Opt-Out of Sale or Share: In the event that we sell or share your Personal Information for behavioral advertising purposes, you have the right to submit a request to opt-out.
- Right to Non-Discrimination: The right to be free from any discrimination for exercising your rights.
13.2 Exercising Your Rights
If you wish to exercise any of these rights, contact us at: support@hyperflow.finance. When handling your request, we will ask for additional information to confirm your identity.
13.3 Important Limitations
Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
13.4 Complaints Process
If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly at: support@hyperflow.finance. If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can file a complaint to the applicable data protection authority.
Contact Information
Indexera Intelligence Ltd.
support@hyperflow.finance
Menakhem Begin Rd 121, Tel Aviv-Yafo, 6652612, Israel